System requirements and operations tend to change over time.  Many of the typical changes that take place, which require a modification or addition to the CrystalVision NMC System, can be accommodated without additional expenses when a customer chooses ongoing service. 

When equipment breaks the first place it is noticed is on the network management and control system.  When a customer has ongoing service, then Crystal can work with the customer to isolate the cause of a problem and make any required modification to provide an interim or permanent solution.

Crystal is able to maintain working backups of systems for customers with ongoing service.  This allows for quick recovering in the event of a catastrophic system failure.

Therefore, Crystal offers three annual support plans: Kinetic, Momentum, and Inertia. Pricing is based on the customer's current configuration.

Please call us for details of each plan and/or pricing.