Warranty and Upgrade Policy for CrystalVision Control System
and Third Party Software

1.  The CrystalVision monitor and control system software and associated set up of the system is warranted against defect and error for ninety (90) days from the date of customer acceptance of the system. Customer acceptance is defined by verification of and sign off on the final system test document. Defect is defined as any deviation of system operation or appearance as defined in the final system test document. Crystal Computer Corporation will make a copy of the system before leaving the customer’s site and after final acceptance has been signed. If system installation has not commenced within sixty (60) days of delivery, the ninety (90) day warranty will commence at that point.

2. The CrystalVision monitor and control system is warranted against system errors (bugs), as they apply to the version delivered to the customer, for the life of the system. Errors in the CrystalVision monitor and control system application program or drivers will be corrected as required.

3.  Upgrades to the CrystalVision monitor and control system are provided only if the upgrade is necessary to support the basic system and infrastructure of the system delivered to the customer. If additional hardware or third party software is required to effect the upgrade, Crystal will provide those at its expense. Upgrades are defined as new or enhanced operating system, user interfaces, system features, or interface drivers. Upgrades requested by the customer to expand the capabilities of the system delivered are not covered under this policy and will be billed to customer at the existing pricing levels in effect at that time.

4.  Hardware manufactured by Crystal Computer Corporation is warranted against manufacturer defect for one year from the date of delivery to the customer.

5. Third party software and hardware used in conjunction with the CrystalVision monitor and control system has the manufacturers' warranties assigned to the customer at the time of sale.

6.   To report a software error please e-mail support or fax a complete write-up of the error found or call the support voice mail and leave a detailed message.